Alexandre Ponsin drove his recently purchased Tesla with his family from Colorado to California in March.

He anticipated getting a driving range that was somewhat comparable to that of the electric sport sedan.


On a fully charged battery, 353 miles.

He soon discovered that he sometimes only received half that much range.

He was certain the car had a fundamental flaw because of the considerable underperformance, especially in cold conditions.

As we examine the range, you can really see the number drop before your very eyes.

Ponsin made a service appointment in California by calling Tesla.

He thereafter received two texts informing him that "remote diagnostics"